Certifications

Certified Customer Success Specialist (CCSS) Certification

Customer Service Skills - Alison CPD Accredited & Fundamentals of Account Management 07/01/2025

Fundamentals of Management- Johns Hopkins University 02/20/2024

PM/Project Management - Fred Pryors Seminar 08/24/2016

 

Training

Receiving Feedback With An Open Mind (Percipio, 10/31/2025)

Establishing Team Goals and Responsibilities, and Usng Feedback Effectively (Percipio, 10/30/2025)

Financial Aid Basics and Privacy (Percipio, 8/27/2025)

 

Employment

 

Maximus Services

     Quality Control/Quality Assurance Administrator III                                                                                              

     Jul 2025 - Present · 9 mos                                                                         Miami, Florida, United States · Remote

Integral Group Solution (IGS)

     Director of Service Provider Network & Operations

 

     Nov 2020 - May 2025 · 4 yrs 7 mos                                                Miami, Florida, United States · On-site

Road America

     Deputy Director of Service Provider Network/Area Manager/Call Center Supervisor

     Oct 2014 - Nov 2020 · 6 yrs 2 mos

 
     Call Center Manager/Compliance Manager

     Apr 2010 - Oct 2014 · 4 yrs 7 mos

 
     Call Center Manager/Deputy Director of Service Provider Network

     Feb 2004 - Apr 2010 · 6 yrs 3 mos

 
     Call Center Supervisor

     Jan 2002 - Feb 2004 · 2 yrs 2 mos

 
     Call Center Operations Team Lead

     Dec 1999 - Jan 2002 · 2 yrs 2 mos                                                       Miami, Florida, United States · On-site