About me

Multi-faceted, enthusiastic leader with vast operational management experience.

Long tenure, dedicated employee with excellent execution skills.

History

Birthplace: Boston (Historic North End), MA USA

Residence: Miami, FL USA

Education

Florida International University Miami, FL USA

Bachelors Degree- PSY/BUS

Office

Brickell Arch- Brickell Financial District Miami, FL

Remote- Miami, FL

Committed to crafting exceptional experiences

Rooted in quality and integrity

Striving for excellence

Focus on constant improvement.

Professional Memberships

CX Network, Support Driven, Customer Success Network, & CSC.

Frequently asked questions

What type of employment opportunities are you interested in?

Any role or industry. On-site, remote or hybrid in the Miami Dade-Broward County area.

What is your management style?

Fair, detail and goal oriented, fostering a rewarding work and customer experience.

What do you believe is the secret to a high performing team?

Strong leadership and support, adequate training and clear open communication.

How do you feel about the on-boarding process?

On-boarding is key for employee success, loyalty, and retention! Setting the right expectations, guiding and facilitating the incorporation process, and creating a sense of belonging and meaning are crucial.

What area/s do you feel that you need improvement on?

Job interviewing for sure! I have always been very consistent and dedicated to the companies that I have worked for. In my professional career, I have never been terminated, reprimanded, or had to apply for a position until recently since I was recruited by the employer for my two roles.