About me

Multi-faceted, enthusiastic leader with vast operational management experience. 

 

Long tenure, dedicated employee with excellent execution skills. 

Background

Birthplace: Boston (Historic North End), MA, , USA

Residence: Miami, FL USA/Punta Gorda, FL

 

Education

Florida International University                                                        Miami, FL USA

Bachelors Degree- PSY/BUS

Professional Memberships

CX Network, Support Driven, Customer Success Network, & CSC.

Committed to crafting exceptional experiences

Rooted in quality and integrity

Striving for excellence

Focus on constant improvement.

Frequently Asked Questions

What type of employment opportunities are you interested in?

Any role or industry where I can contribute.  On-site, remote, or hybrid in the Miami Dade-Broward County area.  interested in long term employment until my  services are no longer needed.

 

What is your management style?

Fair, detail and goal oriented, fostering a rewarding work and customer experience.

 

What do you believe is the secret to a high performing team?

Strong leadership and support, adequate training and clear open communication.

 

How do you feel about the on-boarding process?

On-boarding is key for employee success, loyalty, and retention!  Setting the right expectations, guiding and facilitating the incorporation process, and creating a sense of belonging and meaning are crucial.

 

What area/s do you feel that you need improvement on?

Job interviewing for sure!  I have always been very consistent and dedicated to the companies that I have worked for.  In my professional career, I have never been terminated, reprimanded, or had to apply for a position until recently since I was recruited by the employer for my previous roles.