Experience
Call Center Operations Management- Supervisor
Service Provider Management/Vendor Relations
Quality Control/ Quality Assurance
Training, Development, & On-boarding
Languages
English & Spanish, Native/Bilingual - Full Professional Proficiency
Global Work Experience
Operations & Emergency Contingency- 3 continents/8 countries. Adaptable to travel domestic & international on short notice as per employer needs.
Industry-Leading Clients/Accounts Serviced
STATE FARM
CHUBB
FARMERS INSURANCE
MERCURY INSURANCE
REPAIR PAL
ARI FLEET
BANC INSURANCE ADVISORS
U.S. WARRANTY
U.S. DEPARTMENT OF EDUCATION
AMERIPRISE
HARLEY DAVIDSON
GOOD SAM
SHELTER INSURANCE
SENTRY INSURANCE
MAPFRE INSURANCE
CORNERSTONE INSURANCE
PEDDLE
INFINITY INSURANCE COMPANY
AFFINION
PIAGGIO
AMERICAN HONDA
SAFELITE AUTO GLASS
KEMPER INSURANCE
GEORGIA FARM BUREAU
THE WARRANTY GROUP
WHEELS, INC
TOW PANDA
BOMBARDIER
SMART CAR
GRANGE INSURANCE
UNITED HEALTH
ZIP CAR
ROADADVANTAGE
CARMAXX
RICK CASE MOTORS
SKYBELL TECHNOLOGIES
ELEMENT
US WARRANTY
PHH
Photo Gallery/ From The Archives
American Towman Exposition
Baltimore, MD. Biggest trade show in the towing industry. Attendance 2012-2024.
Advance Auto Parts/CarQuest Auto Parts Partnership
While heading the Provider Partner Program.
The Office Gurus- El Salvador
Agent training in outsourced call center. Live demos in parking lot.
Service Provider Certification
Atlantic City, NJ
AmeriDeck Motorcycle Loader Seminar
Co-presenting with Skip G. Las Vegas, NV.
Ace Awards Ceremony
Baltimore, MD
Tow Truck Beauty Pageant Judge
Chattanooga, TN
Buenos Aires, Argentina
Mexico City, Mexico
Columbus, GA
Miami, FL
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