Experience

Call Center Operations Management- Supervisor

Service Provider Management/Vendor Relations

Quality Control/ Quality Assurance

Training, Development, & On-boarding

Languages

English & Spanish, Native/Bilingual - Full Professional Proficiency

Global Work Experience

Operations & Emergency Contingency- 3 continents/8 countries. Adaptable to travel domestic & international on short notice as per employer needs.

Industry-Leading Clients/Accounts Serviced

STATE FARM

CHUBB

FARMERS INSURANCE

MERCURY INSURANCE

REPAIR PAL

ARI FLEET

BANC INSURANCE ADVISORS

U.S. WARRANTY

U.S. DEPARTMENT OF EDUCATION

AMERIPRISE

HARLEY DAVIDSON

GOOD SAM

SHELTER INSURANCE

SENTRY INSURANCE

MAPFRE INSURANCE

CORNERSTONE INSURANCE

PEDDLE

INFINITY INSURANCE COMPANY

AFFINION

PIAGGIO

AMERICAN HONDA

SAFELITE AUTO GLASS

KEMPER INSURANCE

GEORGIA FARM BUREAU

THE WARRANTY GROUP

WHEELS, INC

TOW PANDA

BOMBARDIER

SMART CAR

GRANGE INSURANCE

UNITED HEALTH

ZIP CAR

ROADADVANTAGE

CARMAXX

RICK CASE MOTORS

SKYBELL TECHNOLOGIES

ELEMENT

US WARRANTY

PHH

Photo Gallery/ From The Archives

American Towman Exposition

Baltimore, MD.  Biggest trade show in the towing industry.  Attendance 2012-2024.

Advance Auto Parts/CarQuest Auto Parts Partnership

While heading the Provider Partner Program.

The Office Gurus- El Salvador

Agent training in outsourced call center. Live demos in parking lot.

Service Provider Certification

Atlantic City, NJ

AmeriDeck Motorcycle Loader Seminar

Co-presenting with Skip G. Las Vegas, NV.

Ace Awards Ceremony

Baltimore, MD

Tow Truck Beauty Pageant Judge

Chattanooga, TN

 

                                             

 

                                               Buenos Aires, Argentina

 

 

 

 

 

 

 

                                                      Mexico City, Mexico

 

 

 

 

 

 

 

 

 

 

 

 

                                                                 Columbus, GA

 

 

 

 

 

                                                                                                     

                                                                          Miami, FL